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Privacy Policy

Our Commitment to Privacy

At Clean Truck Check protecting your privacy is one of our most important responsibilities. This Privacy Policy outlines the ways in which we collect, store, use, and protect your personal and business information when you visit our website, use our services, or communicate with us.

We are committed to maintaining the privacy and security of your personal data and making sure that your privacy rights are respected. We strictly adhere to relevant privacy regulations, including the California Consumer Privacy Act (CCPA) and the General Data Protection Regulation (GDPR). We aim to be transparent about how we handle your information and provide you with control over it.

By using our website or services, you consent to the terms of this Privacy Policy. Please take the time to read it carefully so that you understand how your personal information will be used.

The Information We Collect

We collect various types of information to provide and enhance the services we offer. These include personal details you provide to us directly, as well as information we automatically collect when you use our website.

1. Personal Information

When you interact with Clean Truck Check, we collect personal information that you voluntarily provide, such as:

  • Identifiable Information: Full name, phone number, email address, business details (if applicable), billing and shipping addresses.

  • Payment Information: Information related to credit cards or other payment methods used for purchasing services.

  • Service Information: Vehicle details such as the Vehicle Identification Number (VIN), maintenance records, service history, and other information related to vehicle diagnostics.

  • Account Information: Username, password, and any information related to your user profile.

2. Technical Information

As part of your use of our website and services, we collect technical data such as:

  • IP Address: Used to enhance security and provide a reliable service.

  • Browser & Device Information: Browser type, operating system, and device type.

  • Cookies & Tracking Technologies: Cookies and similar technologies used to track website interactions and improve site functionality.

3. Service Interaction Data

We also collect information about how you interact with our services, including:

  • Diagnostic Data: Vehicle diagnostics, service requests, repair history, and related interactions.

  • Customer Support Logs: Records of emails, phone calls, chat logs, and feedback.

How We Use Your Information

We use the information we collect to provide, improve, and personalize our services, as well as to comply with legal obligations.

1. Service Delivery & Improvement

We process your information to:

  • Manage and process service orders

  • Provide reports, diagnostic checks, and service tracking

  • Offer maintenance recommendations

  • Improve website functionality and user experience

2. Communication

We use your data to communicate with you, including:

  • Sending service confirmations, updates, and receipts

  • Responding to customer inquiries and support requests

  • Informing you of important service or policy updates

If you have explicitly opted in, we may send informational emails related to our services. You may opt out of these communications at any time.

Email Communications & Consent

We send emails only to individuals who have voluntarily provided their email address through our website forms or through direct communication with us. Emails are limited to responding to inquiries, providing service-related information, and other communications relevant to the user’s request. Recipients may opt out of non-essential communications at any time by using the unsubscribe link included in our emails.

3. Data Analytics and Site Optimization

We analyze usage data to:

  • Improve website performance and functionality

  • Tailor content to user needs

  • Identify and resolve technical issues

4. Legal Compliance and Protection

We may use your information to:

  • Enforce our Terms of Service

  • Respond to legal requests

  • Prevent fraud, abuse, or security threats

Data Sharing & Third-Party Disclosure

1. Service Providers

We may share data with trusted third-party providers, including:

  • Payment processors

  • Website hosting and maintenance providers

  • Analytics services

  • Customer support tools

All third-party providers are required to comply with applicable privacy laws and protect your data.

2. Legal Obligations

We may disclose information to comply with legal requirements or enforce our rights.

3. Business Transfers

If Clean Truck Check undergoes a merger, acquisition, or sale of assets, your data may be transferred as part of that transaction. We will update this Privacy Policy if such a change occurs.

Data Retention

We retain personal information only as long as necessary to:

  • Provide requested services

  • Meet legal and regulatory requirements

  • Resolve disputes and enforce agreements

When data is no longer needed, it is securely deleted or anonymized.

Your Rights & Choices

Depending on your location, you may have rights under CCPA, GDPR, or other laws, including:

  1. Access & Portability – Request a copy of your data

  2. Correction – Request corrections to inaccurate data

  3. Deletion – Request deletion of your data

  4. Opt-Out – Opt out of non-essential communications

  5. Restriction – Limit how your data is processed

  6. Objection – Object to certain processing activities

You may exercise these rights by contacting us through our website contact form or by replying directly to our emails.

Security Measures

We use reasonable security measures, including:

  • SSL encryption

  • Restricted access controls

  • Regular data backups

  • Periodic security reviews

While no system is 100% secure, we take appropriate steps to protect your data.

Cookies and Similar Technologies

We use cookies to:

  • Remember user preferences

  • Analyze site usage

  • Improve performance

You can manage cookies through your browser settings.

Children’s Privacy

Our services are not intended for children under 13. We do not knowingly collect data from children under 13.

International Users

If you access our services from outside the United States, your information may be processed in the U.S. By using our services, you consent to this transfer.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.