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Privacy Policy

Our Commitment to Privacy

At Clean Truck Check, protecting your privacy is one of our most important responsibilities. This Privacy Policy outlines the ways in which we collect, store, use, and protect your personal and business information when you visit our website, use our services, or communicate with us.

We are committed to maintaining the privacy and security of your personal data and making sure that your privacy rights are respected. We strictly adhere to relevant privacy regulations, including the California Consumer Privacy Act (CCPA) and General Data Protection Regulation (GDPR). We aim to be transparent about how we handle your information and provide you with control over it.

By using our website or services, you consent to the terms of this Privacy Policy. Please take the time to read it carefully so that you understand how your personal information will be used.

The Information We Collect

We collect various types of information to provide and enhance the services we offer. These include personal details you provide to us directly, as well as information we automatically collect when you use our website.

1. Personal Information

When you interact with Clean Truck Check, we collect personal information that you voluntarily provide, such as:

  • Identifiable Information: Full name, phone number, email address, business details (if applicable), billing, and shipping addresses.

  • Payment Information: Information related to credit cards or other payment methods used for purchasing services.

  • Service Information: Vehicle details such as the Vehicle Identification Number (VIN), maintenance records, service history, and any other information related to vehicle diagnostics.

  • Account Information: Username, password, and any information related to your user profile.

2. Technical Information

As part of your use of our website and services, we collect technical data such as:

  • IP Address: The internet protocol address used to connect to our site, allowing us to enhance security and provide a more reliable service.

  • Browser & Device Information: The type of browser and device used to access our website, including the operating system and device type.

  • Cookies & Tracking Technologies: Cookies, web beacons, and similar technologies are used to track your website interactions and gather usage data for the purpose of improving site functionality and delivering personalized experiences.

3. Service Interaction Data

We also collect information about how you interact with our services, including:

  • Diagnostic Data: Information about your vehicle’s diagnostics, service requests, repair history, and related service interactions.

  • Customer Support Logs: Records of your interactions with our customer support team, including emails, phone calls, chat logs, and feedback.

How We Use Your Information

We use the information we collect to provide, improve, and personalize our services, as well as to comply with legal obligations. Here are the main ways we use your data:

1. Service Delivery & Improvement

We process your information to deliver the services you’ve requested and ensure the functionality of our offerings. This includes:

  • Managing and processing service orders.

  • Providing reports, diagnostic checks, and service tracking for vehicles.

  • Offering maintenance recommendations based on vehicle information.

  • Enhancing the functionality of our website and customer experience.

2. Communication

We use your data to communicate with you effectively, including:

  • Sending service confirmations, updates, and receipts.

  • Responding to customer support inquiries.

  • Informing you of important policy changes or updates related to our services.

If you have opted into marketing communications, we may send you promotional emails, newsletters, or information about new services. You can opt-out of these communications at any time.

3. Data Analytics and Site Optimization

We analyze user behavior on our website to:

  • Optimize website functionality, improve user experience, and tailor content to your interests.

  • Identify site performance issues and resolve them efficiently.

  • Conduct market research and improve the design of our services based on customer usage patterns.

4. Legal Compliance and Protection

We may use your personal information to comply with legal obligations or to protect our legal rights:

  • Enforcing our Terms of Service.

  • Responding to subpoenas, court orders, or other legal processes.

  • Protecting against fraud, data breaches, or other harmful activities.

Data Sharing & Third-Party Disclosure

We are committed to maintaining the confidentiality of your data. However, there are certain situations in which we may share your information with trusted third parties:

1. Service Providers

We engage third-party service providers to help us operate our business and services effectively. These providers may include:

  • Payment Processors: For handling credit card transactions securely.

  • Website Hosting & Maintenance: Providers that assist in hosting and maintaining our website.

  • Analytics Services: Companies that help analyze user behavior and optimize website performance.

  • Customer Support: Third-party tools or companies we use to manage customer service interactions.

We ensure that all third-party providers comply with relevant privacy laws and take appropriate measures to safeguard your data.

2. Legal Obligations

We may disclose your personal information to comply with legal requirements, including:

  • Responding to government requests or regulatory bodies.

  • Enforcing our legal rights, including investigating fraud or other illegal activities.

  • Complying with applicable laws, regulations, or court orders.

3. Business Transfers

If Clean Truck Check undergoes a merger, acquisition, or sale of assets, your data may be transferred as part of the transaction. We will notify you if such a transfer occurs and update this Privacy Policy accordingly.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including the following:

  • Providing services to you.

  • Complying with legal and regulatory obligations.

  • Resolving disputes and enforcing our agreements.

Once your data is no longer necessary, we will delete or anonymize it in a secure manner to prevent unauthorized access.

Your Rights & Choices

You have rights over your personal information under various privacy laws such as CCPA (for California residents) and GDPR (for EU residents). These rights include:

1. Access and Portability

You have the right to request access to the data we hold about you and to receive a copy in a structured, machine-readable format.

2. Correction

If any of the personal data we hold is inaccurate or incomplete, you can request corrections.

3. Deletion

You have the right to request that we delete your personal data, subject to certain exceptions (e.g., legal obligations or ongoing business requirements).

4. Opt-Out of Marketing Communications

You can opt-out of receiving marketing communications at any time by clicking the unsubscribe link in any marketing email or by contacting us directly.

5. Restrict Processing

You have the right to request a restriction on how we process your data, such as limiting the use of your personal information.

6. Right to Object

You can object to the processing of your personal data in certain circumstances, especially if the processing is based on our legitimate interests or for direct marketing purposes.

To exercise any of these rights, please contact us using the instructions provided in the support section of our website.

Security Measures

We implement robust security measures to protect your personal data, including:

  • Encryption: We use Secure Sockets Layer (SSL) encryption to protect sensitive information during transmission.

  • Access Control: Only authorized personnel have access to your personal information.

  • Data Backups: Regular backups ensure that your data is safe and can be restored in case of failure.

  • Security Audits: Periodic security assessments and audits are conducted to identify vulnerabilities and ensure the safety of our systems.

While we use reasonable precautions to protect your data, no method of transmission over the internet can guarantee 100% security. We encourage you to take appropriate measures, such as using strong passwords and secure networks when accessing our services.

Cookies and Similar Technologies

We use cookies and similar tracking technologies to enhance your user experience and improve our services. Cookies are small text files stored on your device when you visit our website. They allow us to:

  • Remember your preferences and settings.

  • Analyze user behavior to optimize our website.

  • Provide personalized content and advertising based on your browsing history.

You can manage your cookie preferences through your browser settings. However, disabling cookies may affect the functionality of some website features.

Children’s Privacy

Our services are not intended for children under the age of 13. We do not knowingly collect personal data from children under 13. If we become aware that we have inadvertently collected such data, we will take immediate steps to delete it.

International Users

If you are located outside of the United States, please note that your information may be transferred to and processed in the U.S., where our servers are located. By using our website or services, you consent to the transfer of your information to the U.S. and to the processing of your data in accordance with this Privacy Policy.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, services, or legal obligations. When we make material changes to this policy, we will post the revised Privacy Policy on this page with an updated “Effective Date.” We encourage you to review this Privacy Policy regularly to stay informed about how we protect your data.